This Chipotle location has received mixed reviews from customers. While some have praised the friendly staff and fresh food, others have complained about the long wait times, inconsistent quality, and undercooked rice. It seems that the restaurant is struggling to provide a consistent experience for its customers. One major issue that has been reported multiple times is the undercooked or hard rice, which is a major disappointment for customers who expect a high-quality meal. The staff has also been accused of being rude and unhelpful, which is a major turnoff for customers. Despite the efforts of some staff members, the overall experience has been marred by poor service and inconsistent quality.