The business, China City, is a Chinese restaurant located on Kings Hwy Highway in Port Charlotte City. While it has its positive aspects, the restaurant also has some drawbacks. The overall experience is average, with a score of 3.4 out of 5.The quality of the food is a concern, with a score of 2.8. Several customers have reported receiving bad food, including dishes that were dry, hard, or tasteless. There have also been issues with incorrect orders and unappetizing presentation.On the other hand, the pricing is reasonable, with a score of 4.2. The restaurant offers a range of options, including delivery and takeout, which can be convenient for customers.The innovativeness of the restaurant is a mixed bag, with a score of 4.1. While some customers have praised the variety of dishes and the use of fresh ingredients, others have criticized the lack of creativity and originality in the menu.A major issue that has been reported by several customers is the rudeness and poor customer service of the staff. This has been a consistent problem, with some customers reporting being yelled at or hung up on over the phone. This is a significant concern, as it can make or break a customer's experience.Overall, while China City has some positive aspects, it falls short in several key areas. With some improvements to the quality of the food and customer service, the restaurant could potentially reach its full potential.Some of the feedback from customers includes:* "I've never had such FISHY shrimp fries rice.. i usually live it..this was so bad i couldn't even swallow my swallow my 2nd spoon..."* "The food was horrible!!!!; the rice was hard!!!! And it was cold when I even went in there five minutes before."* "We ordered 2 cran rangoons and some shrimp fried rice..along with egg drop soup and another thing i didnt personally taste. I have never had such FISHY shrimp fries rice.. i usually live it..this was so bad i couldn't even swallow my swallow my 2nd spoon..."* "The food was bland and not much flavor."* "The delivery driver was so impatient that i did not run to the door in 30 seconds he began to bang on my window & yell..."These negative comments suggest that there are significant issues with the quality of the food and the customer service at China City. However, there are also some positive comments, such as:* "I can never remember to take pictures before eating half of the food, toooooo goood yum yum."* "The best Chinese buffet I have ever visited."* "The food is delicious, always hot, and delivery is fast, usually 30-35 minutes at most."These positive comments suggest that China City has the potential to be a great restaurant, but it needs to address its quality and customer service issues in order to reach its full potential.