Tampa Bay
Cheney Brothers, Inc. (OCL) Receiving / Drivers
85.36
85.36
Overview
Our goal is to deliver an exceptional level of customer service. As a family owned company, we take great pride in the way we service our customers.
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Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Restroom
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The business location is situated in Building 410, NW 27th Ave Avenue, Ocala City. The company, Cheney Brothers, Inc., claims to deliver an exceptional level of customer service, taking pride in the way they service their customers as a family-owned business. The location offers services such as boat & yacht insurance, food products supplier, and automotive & boat service. Parking is available for trucks, but it's not allowed overnight. The business operates from 7:00 AM to 4:00 PM, Monday through Friday, and 8:00 AM to 2:00 PM on Saturday. On arrival, drivers are required to check in with the guard shack and park in the staging area. After a short wait, the guard will assign a dock door and provide directions to it. Once unloading is complete, drivers must exit the facility and park along the fence before retrieving their paperwork.Despite the business's claims of exceptional service, several reviews highlight issues with long wait times, delayed unloading, and issues with the lumper fee. Some reviews mention the business's inefficiency, with drivers experiencing lengthy wait times even after unloading is complete. One of the primary concerns is the lengthy time spent waiting for a dock door and the slow unloading process. Several reviews mention arriving early for their scheduled appointment and waiting hours for the process to begin.Another concern is the communication between the business and drivers. Some reviews mention being sent away or told to wait without clear information about when they would be served.Regarding the payment of lumper fees, several reviews mention being charged for unloading without clear communication about the costs. Some drivers felt taken advantage of by the system, with one review mentioning being charged $200 for unloading 10 pallets.Additionally, the business has been criticized for its management, with some reviews mentioning that the staff seems disorganized and unfriendly. One review mentioned being sent to the store by the security guard to use the bathroom, which is unacceptable.However, a few positive reviews highlight the business's speed and professionalism during the unloading process. Some drivers mentioned being in and out within two hours, with one review mentioning being unloaded in under 30 minutes.The business's lack of overnight parking and the need to wait in the middle lane of a four-lane road to get into the property have also been mentioned as issues.Overall, the business appears to struggle with efficiency and communication, resulting in long wait times and frustrated drivers. However, there are some positive reviews that suggest the business can be quick and professional when it runs smoothly.
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