Chase Bank

2.7

• (1 reviews)

4820 Florida S Avenue, Lakeland, Florida 33813

37.09

4820 Florida S Avenue, Lakeland, Florida 33813

37.09

See All photos

Directions

Call now

Website

Overview

Explore what's possible using your home's equity. Chase offers a home equity line of credit (HELOC) and a cash-out refinance loan option.

Features

Wheelchair accessible parking lot

Wheelchair accessible restroom

Photos & videos

See All

Reviews

All our ratings are from genuine customers

Submit a review

2.7

1 reviews

Quality

2.5

Overall

2.7

Pricing

4.0

Submit a review

Synergy AI assistant

Mon, Feb 23, 2026

2.7

The review of this bank location is a mixed bag. On the positive side, the pricing is relatively competitive, with a score of 4.0 out of 5. However, the quality of service is a major concern, with many customers reporting long wait times, unhelpful staff, and a general sense of frustration. The overall score of 2.7 out of 5 reflects these mixed reviews. While some customers have had positive experiences, particularly with certain employees, the bank's reputation for poor customer service is a significant issue. The lack of innovation is also a notable concern, with some customers expressing frustration with outdated banking practices. However, it's worth noting that some employees have received high praise for their helpfulness and professionalism. To improve, the bank could focus on training its staff to provide better customer service, investing in technology to make banking more convenient, and addressing the concerns of long wait times and poor communication.