Chase Bank

2.2

• (1 reviews)

4136 US Hwy 98 N Street, Lakeland, Florida 33809

36.61

4136 US Hwy 98 N Street, Lakeland, Florida 33809

36.61

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Directions

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Website

Overview

Explore what's possible using your home's equity. Chase offers a home equity line of credit (HELOC) and a cash-out refinance loan option.

Features

Wheelchair accessible parking lot

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Reviews

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2.2

1 reviews

Quality

2.4

Overall

2.2

Pricing

3.0

Innovativeness

2.1

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Synergy AI assistant

Mon, Feb 23, 2026

2.2

This location has its strengths and weaknesses. The staff was friendly and helpful in some cases, as seen in the reviews. For example, Jacqueline Soto provided excellent customer service, making customers feel welcome and addressing their concerns. However, this was not always the case, and some customers experienced poor customer service, including being treated with disrespect and having their issues ignored.The location's accessibility features, such as wheelchair-accessible parking, are a plus. However, the overall layout and traffic flow of the location can be a challenge, with customers experiencing long wait times and difficulties getting in and out of the building.Pricing was a mixed bag, with some customers feeling that the bank was reasonable in its fees and charges, while others felt that they were too high. The bank's pricing structure is likely to be a factor in customer satisfaction.Innovativeness was a weakness, as some customers felt that the bank was not keeping up with the times, particularly in terms of technology and online banking. The bank's lack of investment in its technology and infrastructure may have contributed to customer frustration.One major issue that several customers brought up was the bank's ATM situation. The ATMs were often out of order or malfunctioning, which caused inconvenience and frustration for customers.Overall, this location has room for improvement in terms of customer service, pricing, and innovativeness. By addressing these issues, the bank can improve the overall customer experience and increase customer satisfaction.