Tampa Bay
Chase Bank
15.01
15.01
Overview
Explore what's possible using your home's equity. Chase offers a home equity line of credit (HELOC) and a cash-out refinance loan option.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Drive-through
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Pricing
Innovativeness
Quality
Overall
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This Chase Bank location has its highs and lows. The staff is generally friendly and helpful, with some employees standing out for their exceptional customer service. There are a few reviews that praise the branch's ability to handle complex transactions and provide quick solutions to issues. On the other hand, some customers have had poor experiences with the staff, citing instances of poor attitude and lack of training. The branch's drive-through service has also been inconsistent, with one review stating that it didn't accept cash deposits. Despite this, the branch has a wheelchair-accessible entrance and parking lot, making it accessible to customers with disabilities. Overall, the branch's quality and innovativeness are somewhat lacking, but its pricing is top-notch. A notable issue is that some customers have reported being treated poorly or having issues with deposits and withdrawals. There is a specific incident where a customer was treated poorly by a staff member after wearing a shirt from one of the places they work, and another where a staff member had an attitude and made a comment about the customer being a poor person.
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