Tampa Bay
Chase Bank
15.32
15.32
Overview
Explore what's possible using your home's equity. Chase offers a home equity line of credit (HELOC) and a cash-out refinance loan option.
Features
Wheelchair accessible parking lot
Cash advance
Photos & videos
Submit a review
Innovativeness
Pricing
Quality
Overall
Submit a review
This location has received mixed reviews from customers. While some have praised the staff for being helpful and attentive, others have reported poor customer service and long wait times. The location's accessibility is a plus, with a wheelchair-accessible parking lot. However, the quality of service seems to be inconsistent, with some customers experiencing issues with the touchscreen ATM and others being treated rudely by staff. Pricing seems to be a problem, with some customers complaining about fees and others expressing frustration with the bank's policies. On a positive note, the location's innovativeness is a strength, with some customers praising the staff's ability to think outside the box and provide solutions to problems. However, this needs to be balanced with the need for better customer service and more consistent quality. A major issue with this location is the long wait times, particularly in the drive-thru. Some customers have reported having to wait for extended periods of time, only to be disappointed by poor service when they finally get to the front of the line. This is a major problem that needs to be addressed in order to improve the overall customer experience. Additionally, the location's ATM has been a source of frustration for some customers. The touchscreen seems to be unresponsive at times, making it difficult for customers to complete their transactions. This is a basic problem that needs to be fixed in order to provide a better experience for customers. On a more positive note, some customers have praised the staff for being helpful and attentive. They have reported being treated with respect and having their questions answered in a timely and professional manner. This is a major strength of the location and something that should be built upon in order to improve the overall customer experience. In terms of pricing, some customers have complained about fees and other policies that they feel are unfair. This is a major issue that needs to be addressed in order to improve the overall customer experience. Customers should feel confident that they are getting a fair deal and that the bank's policies are transparent and reasonable. Overall, this location has a lot of potential, but it needs to work on improving its customer service and quality of service. With a few tweaks, it could become a top-notch location that customers love to visit.
Own this business?
Hours
Closed
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Categories
Contact business
1
ABOUT TampaBayTide
FOR BUSINESS