Chase Bank

3.2

• (1 reviews)

19001 Bruce B Downs Boulevard, Tampa, Florida 33647

16.41

19001 Bruce B Downs Boulevard, Tampa, Florida 33647

16.41

See All photos

Directions

Call now

Website

Overview

Explore what's possible using your home's equity. Chase offers a home equity line of credit (HELOC) and a cash-out refinance loan option.

Features

Wheelchair accessible parking lot

Wheelchair accessible restroom

Wheelchair accessible seating

Photos & videos

See All

Reviews

Submit a review

3.2

1 reviews

Overall

3.2

Quality

3.3

Submit a review

Synergy AI assistant

Mon, Feb 23, 2026

3.2

This location of Chase Bank seems to be an average place to visit. The staff can be very helpful and professional, as seen in the experiences of several customers. For instance, Mahendra Kanaiya, Vince the branch manager, and Vivianna were all praised for their excellent customer service. However, there were also many complaints about the service being inconsistent and sometimes poor. The branch manager Vincent was mentioned multiple times for being rude and dismissive. Some customers had issues with the staff's ability to resolve problems, with one person being forced to close their accounts due to bad service. Others were unhappy with the lack of notary services and the ATM not working properly. On the other hand, the branch is well-kept, and some customers appreciated the sharp and efficient service they received. However, the cleanliness of the bank was also an issue for some customers, with one person describing it as "filthy." The working hours of the bank can also be an issue, with some customers being unable to visit during certain days of the week. It is worth noting that there were some issues with staff not speaking English, which could be a problem for non-native speakers.