Chase Bank

2.2

• (1 reviews)

7319 W Waters Ave Avenue, Tampa, Florida 33634

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Overview

Explore what's possible using your home's equity. Chase offers a home equity line of credit (HELOC) and a cash-out refinance loan option.

Features

Wheelchair accessible parking lot

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2.2

1 reviews

Overall

2.2

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Synergy AI assistant

Mon, Feb 23, 2026

2.2

This branch of Chase Bank has its fair share of issues. The working hours seem to be quite limited, with no services available on Thursdays and Sundays. While the address is wheelchair accessible, the parking lot is the only accessible area.Many customers have reported poor customer service, including long wait times and rude staff. Some have even mentioned that the staff seems to be uninterested in helping customers. It's disappointing to hear that a bank, which is supposed to provide excellent customer service, has such a low standard.The branch also seems to have issues with staffing. Many customers have reported being told that the branch is understaffed, which is frustrating for customers who have to wait in line for a long time.One of the biggest issues with this branch is the lack of respect for customers' time. Many customers have reported having to wait for a long time to be served, even after making an appointment. This is unacceptable for a bank that is supposed to prioritize customer service.Unfortunately, the branch's management seems to be aware of these issues but has not taken adequate steps to address them. Many customers have reported that the staff seems to be uninterested in helping customers and that the branch is understaffed.The drive-through ATM is also often out of service, which is frustrating for customers who need to access their money quickly. This is a basic service that customers expect from a bank, and it's disappointing that this branch fails to provide it.It's worth noting that the branch's working hours are quite limited, with no services available on Thursdays and Sundays. This may not be a major issue for customers who can plan their banking around the branch's hours, but it may be inconvenient for those who need to access their accounts outside of these hours.Overall, this branch of Chase Bank has some significant issues that need to be addressed. The poor customer service, understaffing, and lack of respect for customers' time are all major concerns. Until these issues are resolved, customers may want to consider taking their business elsewhere.