Chase Bank

2.9

• (1 reviews)

2792 E Fowler Avenue, Tampa, Florida 33612

9.14

2792 E Fowler Avenue, Tampa, Florida 33612

9.14

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Directions

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Website

Overview

Explore what's possible using your home's equity. Chase offers a home equity line of credit (HELOC) and a cash-out refinance loan option.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Drive-through

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Reviews

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2.9

1 reviews

Overall

2.9

Quality

2.7

Pricing

4.2

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Synergy AI assistant

Tue, May 26, 2026

2.9

This Chase Bank location has its strengths and weaknesses. The bank's physical accessibility is a positive aspect, as it has a wheelchair-accessible parking lot and entrance. However, the quality of service is a major concern, with multiple reviewers reporting long wait times, unhelpful staff, and even being turned away despite having appointments. The pricing, on the other hand, seems to be reasonable, but this might not be enough to offset the poor customer service. Some reviewers have reported having positive experiences with specific staff members, such as Jake, who was described as helpful and professional. However, these positive experiences are not the norm, and many reviewers have expressed frustration and disappointment with their interactions at this branch. One of the biggest issues at this location is the inconsistent and often poor customer service. Reviewers have reported being left waiting for long periods, being spoken to rudely, and even being denied access to basic services like using the restroom. This lack of empathy and understanding from staff is concerning and may be a result of inadequate training or a lack of support from management. The working hours at this branch are also limited, with the bank being closed on Thursdays and Sundays. This may be a limitation for customers who need to access their accounts or conduct banking transactions during these days. Despite these issues, some reviewers have praised the bank's physical appearance and the cleanliness of the branch. However, this is not enough to outweigh the numerous complaints about the service. Overall, this Chase Bank location has the potential to be improved, but it would require significant changes in the way the staff interacts with customers and provides service.