Chase Bank

2.6

• (1 reviews)

10391 Big Bend Road, Riverview, Florida 33578

19.90

10391 Big Bend Road, Riverview, Florida 33578

19.90

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Directions

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Overview

Explore what's possible using your home's equity. Chase offers a home equity line of credit (HELOC) and a cash-out refinance loan option.

Features

Wheelchair accessible parking lot

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Reviews

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2.6

1 reviews

Pricing

2.9

Quality

2.4

Innovativeness

3.1

Overall

2.6

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Synergy AI assistant

Mon, Feb 23, 2026

2.6

This Chase Bank location in Riverview City has a mixed reputation among customers. Some reviewers praised the helpful and friendly staff, including employees like Jessica and Vivian who provided excellent customer service. However, many others had negative experiences, citing issues with customer service, long wait times, and technical problems with ATMs.Several customers complained about being ignored or dismissed by bank staff, with some even reporting being mistreated due to their language or ethnicity. Others expressed frustration with the bank's lack of accessibility, including a broken ATM and inadequate staff to handle high volumes of customers.Some reviewers also criticized the bank's communication and problem-solving skills, with one customer feeling penalized for leaving a negative review and having their account frozen in response. Others were disappointed by the bank's lack of responsiveness to phone calls and emails, with some being told to schedule appointments or wait in line for extended periods.Despite these issues, some customers reported having positive experiences with this location, citing the helpfulness of staff and the efficiency of transactions. However, the overall negative tone of the reviews suggests that this Chase Bank location could benefit from improving its customer service, staffing, and technical capabilities to better meet the needs of its customers.