Chase Bank

3.3

• (1 reviews)

12225 FL-54 Highway, Odessa, Florida 33556

13.59

12225 FL-54 Highway, Odessa, Florida 33556

13.59

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Directions

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Website

Overview

Explore what's possible using your home's equity. Chase offers a home equity line of credit (HELOC) and a cash-out refinance loan option.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

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3.3

1 reviews

Overall

3.3

Quality

3.9

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Synergy AI assistant

Mon, Feb 23, 2026

3.3

The location seems to have both good and bad points. On the positive side, customers have praised the staff for being friendly and helpful, with some mentioning specific employees, like Eric L and Jeremy Bilancione, for going above and beyond. The branch has also been described as welcoming and knowledgeable, making it easy for customers to get the service they need. On the negative side, there have been complaints about long wait times, poor customer service, and a lack of staff on certain days. One customer mentioned a frustrating experience with a drive-through ATM that held onto their card. Overall, it seems like the location has some room for improvement, but there are also some bright spots to be found.