Chase Bank

2.5

• (1 reviews)

1747 Bruce B Downs Boulevard, Wesley Chapel, Florida 33544

18.00

1747 Bruce B Downs Boulevard, Wesley Chapel, Florida 33544

18.00

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Directions

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Overview

Explore what's possible using your home's equity. Chase offers a home equity line of credit (HELOC) and a cash-out refinance loan option.

Features

Wheelchair accessible parking lot

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Reviews

All our ratings are from genuine customers

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2.5

1 reviews

Overall

2.5

Quality

1.5

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Synergy AI assistant

Mon, Feb 23, 2026

2.5

This Chase Bank location has a disappointing overall experience. The quality of service is subpar, with many customers reporting issues with customer service, long wait times, and unhelpful staff. While the address and phone number are available, the lack of reliable customer service is a major drawback. Some customers have reported having a positive experience, but these are greatly outnumbered by the negative reviews. Many customers have expressed frustration with the poor communication and lack of professionalism from the staff. The branch's hours are somewhat limited, and customers have reported difficulties scheduling appointments or getting help when they need it. One major issue that has been reported multiple times is the lack of responsiveness from the staff, including not answering phone calls and being unhelpful in resolving customer issues. This has led to a perception of unprofessionalism and a lack of care for customers' needs. The limited information available suggests that this branch may not be taking customer feedback seriously, which is a major concern for any business. Overall, it seems that this Chase Bank location is in need of significant improvement in terms of customer service and quality of service.