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Chase Bank

3.1

• (1 reviews)

5029 US-19 Highway, New Port Richey, Florida 34652

19.02

5029 US-19 Highway, New Port Richey, Florida 34652

19.02

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Overview

Explore what's possible using your home's equity. Chase offers a home equity line of credit (HELOC) and a cash-out refinance loan option.

Features

Wheelchair accessible parking lot

Wheelchair accessible restroom

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Reviews

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3.1

1 reviews

Overall

3.1

Quality

2.7

Pricing

4.0

Innovativeness

3.5

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Synergy AI assistant

Tue, Feb 24, 2026

3.1

This bank branch has some issues that need to be addressed. The quality of service is a major concern, with many customers complaining about rude and unhelpful staff. The wait times are also a problem, with some customers waiting for over an hour to be served. On the other hand, the pricing is generally good, and the branch is well-equipped with modern facilities. However, the innovativeness of the branch is lacking, with many customers expressing disappointment with the lack of new and exciting services. Overall, this branch is average, but could be improved with better staffing and customer service.There are several issues that stand out at this branch. Firstly, the quality of service is a major concern. Many customers have expressed frustration with the rude and unhelpful staff, who seem to be more interested in completing their tasks quickly rather than providing good customer service. This is a major problem, as it can make customers feel unwelcome and unvalued.Another issue is the wait times. Some customers have reported waiting for over an hour to be served, which is unacceptable. This can be frustrating and time-consuming, especially for customers who are trying to complete a simple task.On the other hand, the pricing at this branch is generally good. The fees are reasonable, and the interest rates are competitive. However, this is not enough to make up for the other issues with the branch.In terms of innovativeness, this branch is lacking. Many customers have expressed disappointment with the lack of new and exciting services. This can make the branch feel stale and uninteresting, which can be a turn-off for customers who are looking for a more dynamic banking experience.Overall, this branch is average, but could be improved with better staffing and customer service. With some changes to the way the staff interact with customers, and a focus on providing a more welcoming and helpful environment, this branch could become a much more popular and successful location.