Tampa Bay
Chase Bank
66.13
66.13
Overview
Explore what's possible using your home's equity. Chase offers a home equity line of credit (HELOC) and a cash-out refinance loan option.
Features
Wheelchair accessible parking lot
Wheelchair accessible restroom
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Innovativeness
Overall
Quality
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The business location is a Chase bank with an ATM facility. It is wheelchair accessible, which is a great feature. The location is easily accessible by car, with a clear address provided. The working hours are standard, but it's worth noting that the location is closed on Thursdays and Sundays. The business offers a home equity line of credit (HELOC) and a cash-out refinance loan option, which suggests that they provide a range of financial services. However, it's disappointing to see that there have been issues with customer service in the past, such as slow responses to requests and a lack of empathy from staff members.Despite these issues, there are many positive reviews, with customers praising the friendly and helpful staff, including tellers and managers. Some customers have also appreciated the bank's efforts to reduce COVID-19 risk, such as using plexiglass to protect clients and staff.One of the issues that stands out is the bank's handling of customer complaints. Several customers have reported having to spend a long time on the phone or in person to resolve issues, and some have even reported being treated rudely by staff. This suggests that the bank needs to work on improving its customer service and handling of complaints.The pricing of the bank's services is generally considered to be fair, but there are some complaints about excessive fees. One customer reported being charged $10 to cash a check that was from their own bank, which is seen as outrageous.Overall, the business location is a Chase bank with some positives and negatives. While it has a convenient location and friendly staff, there are issues with customer service and handling of complaints that need to be addressed.
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