The business seems to offer a variety of services, including a home equity line of credit and a cash-out refinance loan option. The staff appears to be generally friendly and helpful, with some employees, such as Michelle and Donna, receiving praise for their excellent customer service. However, there have been some issues with technical problems at the ATM and inside the branch, as well as a lack of knowledge among some staff members. The business has received both positive and negative reviews from customers, with some praising the bank for its customer-oriented approach and others criticizing it for being unhelpful and unprofessional. Despite some issues, the business seems to be generally well-regarded by customers, with a overall rating of 4.1 out of 5.0. One notable issue is the lack of knowledge among some staff members, which has led to frustration among some customers.