Tampa Bay
Chase Bank
42.07
42.07
Overview
Explore what's possible using your home's equity. Chase offers a home equity line of credit (HELOC) and a cash-out refinance loan option.
Features
Wheelchair accessible parking lot
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Overall
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The branch has a small and somewhat inconvenient parking lot. The wheelchair accessibility is a plus. The employees seem to be disorganized, as shown in several customer reviews. It is difficult to make an appointment and get the necessary assistance, and some employees have been rude to customers. The phone is often unanswered, and there is no option to leave a callback number. The customer service has been subpar, with several instances of employees giving customers the runaround and refusing to help with simple tasks. The employees also seem to be inconsistent in their policies, with some customers being told one thing and others being told something else. The branch has a high rate of issues with the ATMs, with many customers reporting problems with transactions and being unable to use the machines. Some customers have reported long wait times and being ignored by employees. However, a few customers have had positive experiences with specific employees, such as Blanca and Luis, who were kind and professional. Overall, the branch seems to be understaffed and disorganized, leading to a poor customer experience.Some of the major issues at this branch include:- Inconsistent and often poor customer service- Difficulty making appointments and getting necessary assistance- Employees giving customers the runaround and refusing to help with simple tasks- High rate of issues with the ATMs- Long wait times and being ignored by employeesSome of the minor issues at this branch include:- Small and somewhat inconvenient parking lot- Lack of consistency in employee policies and behavior
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