This financial service location at 6th St NW Street in Winter Haven City offers a unique service to explore home equity options. Despite some issues with customer service, the overall experience seems to be satisfactory. The friendly staff at Chase is available to help with home equity line of credit and cash-out refinance loan options. The building has a wheelchair-accessible parking lot and entrance, making it convenient for everyone.However, one issue that stands out is the failure of customer service agents to address customer's concerns in a thorough manner. Customers have reported feeling disrespected and their issues not fully resolved due to agents' lack of attention to detail.The ATM at the location is co-branded with Chase and provides easy access to banking services. The website is available at chase.com and the phone number is 18009359935. Some customers have reported receiving professional and detailed information from the staff.Overall, the location seems to be a reliable option for those looking to explore home equity options, despite some issues with customer service. It's worth noting that the location is rated 4.0 by third-party ratings and some customers have given it high ratings.