The staff at Charlotte Pain Management Center are highly professional and caring, taking the time to understand individual situations and providing personalized care. The clinic offers a range of treatments, including physical therapy, pain management, and medical services. Despite some issues with wait times and appointment scheduling, patients generally report a positive experience. One client experienced significant pain relief and improved quality of life under the care of Dr. Bentley. However, a change in management and policies has raised concerns for some patients, including the abrupt termination of opioid prescriptions and the introduction of new procedures without clear communication. Overall, the clinic has received praise for its compassionate staff, but may need to address some logistical and policy issues to maintain a high level of patient satisfaction. The staff is very welcoming and friendly, and the facilities are wheelchair accessible, with an on-site restroom and parking. The clinic accepts various payment methods, including credit cards, debit cards, and NFC mobile payments.