This business location has a decent overall rating, but the quality of service is somewhat of a concern. Many customers have expressed frustration with long wait times, difficulty reaching staff by phone, and inconsistent treatment by employees. On the other hand, the pricing for permits and services seems reasonable. The business has not shown much innovation in its operations or customer service, which could be an area for improvement.There is one significant issue that stands out: the long wait times and difficulty reaching staff by phone. Many customers have expressed frustration with having to wait on hold for extended periods or being unable to get through to someone. This is a major turn-off for customers and can damage the reputation of the business.Some customers have had positive experiences with specific employees, such as Lance Hubbs, Scott, George M. Smith, and Catherine Irish, who have provided helpful and professional service. However, these positive experiences are often overshadowed by the negative experiences with the business as a whole.Overall, the business needs to work on improving its customer service, particularly in terms of reducing wait times and ensuring that customers can easily reach staff by phone. This would go a long way in improving the overall rating and reputation of the business.