The facility has a decent overall rating, with many satisfied customers praising the staff's kindness, professionalism, and care. However, there are some concerns about the quality of care, with some reviewers mentioning delayed responses to call lights, uncleanliness, and neglect. The pricing seems to be reasonable, and the facility's innovativeness is evident in its activities and programs. The biggest issue is the quality of care, which seems to be inconsistent and, in some cases, inadequate.