Tampa Bay
Charles M. Hicks Insurance LLC
12.15
12.15
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Identifies as women-owned
Identifies as women-owned
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Pricing
Innovativeness
Quality
Overall
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This insurance agency has a strong presence in Clearwater City, offering a wide range of insurance services including renter's, motorcycle, life, and home insurance. With a 4.2 overall rating, the business seems to be doing well in terms of its overall performance. However, there is room for improvement in the quality of service, which received a lower rating of 3.5.The agency is known for its competitive pricing, with a 5.0 rating, making it an attractive option for customers looking for affordable insurance options. However, innovativeness is also a strong aspect of this business, with a rating of 4.5, indicating that the agency is always looking for new and better ways to serve its customers.Some clients have reported positive experiences with the agency, praising the professionalism and responsiveness of the staff. One client, Marla, has been particularly commended for her hard work and dedication to keeping her customers insured, even in difficult circumstances.On the other hand, some customers have reported negative experiences, including rude treatment from staff and being hung up on when asking questions. These incidents are concerning and suggest that the agency needs to work on providing better customer service.Overall, this insurance agency has both strengths and weaknesses, and with some improvements in quality and customer service, it could be an even more successful business.The wheelchair-accessible parking lot and entrance are a plus, and the agency's use of debit and credit cards for payments is convenient for customers. However, the inconsistent working hours, particularly on Wednesdays and Thursdays, may make it difficult for customers to reach the agency at times. There seems to be a big gap in the quality of service provided by the staff, with some customers being treated poorly and others receiving excellent service. This is a major issue that the agency needs to address to ensure that all customers receive the same level of service.
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