The parking garage is conveniently located near the waterfront attractions, with easy access to the aquarium, wharf, and cruise ports. The facility is wheelchair accessible, with a parking lot and entrance that accommodate people with disabilities. The staff is friendly and helpful, with some reviewers mentioning good customer service.
The parking garage has a variety of payment options, including NFC mobile payments, debit cards, and credit cards. Some reviewers praised the convenience of online payment options and the ability to reserve a spot in advance.
However, some reviewers mentioned issues with the pricing structure, with one reviewer citing a discrepancy between the listed price and the actual cost. Another reviewer mentioned being charged extra for a random Sunday to park for an hour. Some reviewers also mentioned that the garage can be overpriced, especially during events.
The parking garage has a relatively modern design, with a clean and well-maintained appearance. Some reviewers praised the elevators, which were clean and quickly moved. However, others mentioned issues with the elevators, such as not working or not having air conditioning.
One major issue that several reviewers mentioned is the problem of people parking in EV charging spots without actually charging their cars. This can lead to a shortage of charging spots for those who actually need them.
Another issue is the problem of people not paying their tickets when exiting the garage, which can cause congestion and delays. Some reviewers suggested that the garage could improve its customer service and enforcement of parking rules to address these issues.