The business location at Building 3005, New Tampa Hwy Highway, Lakeland City, has several issues that need to be addressed. The wheelchair-accessible parking lot and entrance are a positive feature, but it's not enough to make up for the numerous complaints about the quality of service. Many customers have reported being denied check cashing services due to their credit score or other unspecified reasons. The company's practices have been criticized for being unclear and unfair. Some customers have had difficulty contacting a live person, and the automated service has been described as unhelpful. The lack of transparency and poor customer service have resulted in a low rating from third-party sources. The location is affiliated with Certegy Payment Services Inc, but this does not seem to have improved the overall experience.