The location is generally well-regarded by customers, with a high overall rating. The quality of the facility and staff is also praised, with many reviewers noting that the units are clean and well-maintained. However, there is some variation in the pricing, with some reviewers noting that the rates have increased over time. The facility's innovativeness is also highlighted, with some reviewers noting that the staff is responsive and helpful in addressing any issues that may arise. One notable issue that has been raised by some reviewers is that the facility does not allow for pods to be dropped off to transfer, which can make it difficult for customers who need to move across country. Despite this, the majority of reviewers have had a positive experience and would recommend the facility to others. The staff, particularly Kristy and Judy, are consistently praised for their helpfulness and professionalism. The facility's cleanliness and security are also noted as major advantages. However, some reviewers have noted that the facility's policies can be restrictive, such as the inability to drop off pods for transfer. Overall, the location seems to be a reliable and well-managed option for customers in need of storage.