Tampa Bay
Central Florida Surgical Specialists: Francisco Halili, MD, FACS
74.03
74.03
Overview
Trusted General Surgery serving Kissimmee, FL. Contact us at 407-208-2871 or visit us at 2400 N. Orange Blossom Trail, Suite 200, Kissimmee, FL 34744: Central Florida Surgical Specialists
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
On-site parking
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Quality
Overall
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This business location has some issues that make it less than ideal for patients. Despite its attempts to be welcoming, the office's communication and patient care processes are often lacking. Scheduling appointments can be a challenge, with multiple phone calls and days spent trying to get in touch with the office. When patients do arrive, they often face long wait times, sometimes over an hour, with little consideration for their pain or discomfort. The reception staff seem disinterested in providing a welcoming experience, and patients are often asked to complete lengthy forms without any consideration for their time.The office's phone system can be unhelpful, with calls being transferred without resolution or being put on hold indefinitely. The staff's attitude can be rude and unprofessional, making patients feel unwelcome and uncomfortable.While the office may have some amenities, such as on-site parking and wheelchair accessibility, these are not enough to make up for the poor experience many patients have had.It is unfortunate that the office's communication and patient care processes have not improved over time, as many patients have expressed disappointment and frustration with their experiences. The lack of clear communication and poor treatment from staff can make it difficult for patients to feel confident in the care they will receive. The office's failure to address these issues suggests a lack of prioritization for patient satisfaction and care. This office has many opportunities for improvement, particularly in terms of communication and patient care. A more patient-centered approach, with clear communication and consideration for patients' time and needs, would go a long way in improving the overall experience for those who visit. If the office were to prioritize patient satisfaction and implement changes to address these issues, it could potentially improve its ratings and become a more welcoming and effective place for patients.
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Hours
Closed
Tuesday
Wednesday
Thursday
Friday
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Sunday
Monday
Categories
Medical Service
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