This business has been around for a while and seems to have a loyal customer base. The overall score of 4.7 suggests that customers are generally satisfied with their experience here. The quality of work seems to be a strong point, with a score of 4.8 indicating that customers are pleased with the repairs and services provided. However, there is one issue that needs to be highlighted - not everyone is treated equally. The owner responded to a review where a customer felt they were discriminated against based on their ethnicity, which suggests that there may be some problems with customer service.Customers praise the shop for being honest and reliable, with many stating that they have been coming back for years. They also appreciate the competitive pricing and the fact that the owner, Harry, is always willing to work with them to find a solution that fits their budget. The shop seems to have a good reputation in the community, with many customers recommending them to friends and family.Some customers have had issues with the shop, however. One customer felt that they were overcharged for a repair and had to dispute the bill. Another customer felt that they were treated poorly by the owner and staff. These issues highlight the importance of having a clear and transparent communication policy in place.Overall, this business seems to be doing a good job of meeting the needs of its customers, but there are some areas that need to be addressed in order to maintain a high level of customer satisfaction.