This car dealership has been rated highly by its customers, with an overall score of 4.5 out of 5. The quality of the vehicles and services has been consistently praised, with an average score of 4.2. The pricing has been considered reasonable and competitive, with a score of 4.8. However, the innovativeness of the dealership has been somewhat inconsistent, with an average score of 4.2. One customer reported having a bad experience with their vehicle being sent back to the dealership three times due to various issues, including a faulty engine light and a malfunctioning air conditioner. This issue was not properly addressed, leading to poor communication with the customer. Despite this, the majority of customers have reported a positive experience at this dealership. Many have praised the helpful and friendly staff, including Juan and Melanie, who have gone above and beyond to ensure their customers are satisfied. The dealership has also been commended for its willingness to work with customers to find the right vehicle and provide excellent customer service. The dealership's commitment to customer satisfaction is evident in its policies, which include waiving dealer fees and covering DMV fees. The staff is also happy to assist with any issues or concerns after the sale, as evidenced by the dealership's prompt responses to customer reviews and feedback. Overall, this car dealership has established a strong reputation for providing high-quality vehicles and exceptional customer service. While there may be some areas for improvement, the dealership's commitment to customer satisfaction and its willingness to listen and adapt to customer feedback are notable strengths.