This business location appears to be a well-established medical practice with a wide range of services. The doctor, Catherine O'Connell, has received consistently high praise from patients, who appreciate her thorough and attentive approach to healthcare. Many patients have reported feeling heard and understood, and have praised her staff for being caring and knowledgeable.However, the opposite is also true, as some patients have expressed frustration with the office's responsiveness to phone calls and messages. Several reviewers have reported leaving multiple voicemails or emails without receiving a call back, which has led to feelings of abandonment and frustration.Despite these issues, the business has a 3.3 rating overall, suggesting that while it may not be perfect, it is still a solid choice for patients looking for a caring and knowledgeable healthcare provider. The office's commitment to innovative approaches to medicine is also a plus, with many reviewers praising the doctor's willingness to explore alternative treatments and approaches.The lack of consistency in the office's responsiveness to patients' needs is a major issue, however. It's clear that this is a problem that needs to be addressed, as it can lead to feelings of mistrust and frustration among patients. A more streamlined and responsive system for handling phone calls and messages would go a long way in improving the overall experience for patients.Overall, this business location has a lot to offer, but it's clear that there are some areas that need improvement. With a commitment to addressing these issues and prioritizing patient care, this business has the potential to provide high-quality services to its patients.