The office staff seems to be the main area of concern, with several patients mentioning issues with their professionalism, timeliness, and communication. Despite this, the doctors themselves appear to be well-regarded, with patients praising their expertise and care. The office's features, such as NFC mobile payments and wheelchair accessibility, are a plus. However, some patients have reported painful procedures and disappointing results. One patient had a particularly bad experience with Dr. Robin, who was seen as dismissive and unhelpful. The office's hours are consistent, with a standard Monday-to-Friday schedule. The Cataract and Laser Eye Institute co-branding adds a sense of credibility and expertise. Overall, this business seems to have some mixed reviews, with issues related to office staff and patient experience.