This location seems to be a very reliable pet care service. The staff, presumably Karen, are incredibly caring and dedicated to providing the best possible experience for the pets in their care. They are very attentive to the pets' needs and go the extra mile to make sure they feel comfortable and loved. The owners receive regular updates and photos, which gives them peace of mind while they are away. The location seems to be very flexible and accommodating, with the ability to book services for short or long periods of time. However, the interior of the location itself is not well-maintained, and there are some cleanliness issues that need to be addressed. Overall, this is a great option for pet owners who want to ensure their pets are well cared for while they are away.