The staff at Castriota Chevrolet are friendly and polite. Many reviewers appreciated the professionalism and helpfulness of the sales and service teams. However, there is one instance where a customer felt that they were not taken seriously and were not allowed to test drive a vehicle, which led to a disappointing experience. Overall, the dealership seems to have a good reputation for providing quality service and competitive pricing. However, there may be some variability in the experience depending on the individual's specific needs and interactions. One major issue that arose was poor communication, as one reviewer mentioned that they were told that they couldn't test drive a vehicle, only to find out that other dealerships in the area were willing to accommodate them. This lack of professionalism was a major turn-off for this potential customer. Additionally, some reviewers mentioned that the dealership seemed to be hesitant to negotiate on prices, which may be a drawback for some buyers.