Tampa Bay
Cassady Electric, INC.
48.62
48.62
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This business location seems to have a mixed bag of experiences from its clients. On one hand, many reviewers have praised the company's responsiveness, punctuality, quality of work, professionalism, and value for money. They have also appreciated the company's ability to do more than expected and its excellent communication.On the other hand, there have been several instances of poor customer service, with some reviewers reporting rude and unhelpful interactions with the staff. There have also been instances of damaged property, with one reviewer claiming that a technician broke their AC drain pipe, and another reporting that the company failed to fix a damaged soffit.One major issue that has been raised is the company's billing and bookkeeping practices. One reviewer reported not receiving a paper bill, while another received a past due bill despite having already paid through online banking. This suggests that the company's administrative processes may be lacking.Overall, while Cassady Electric has its strengths, it also has some significant weaknesses that need to be addressed. As a result, I would recommend exercising caution when dealing with this company, especially when it comes to administrative tasks.Some specific recommendations for improvement include:* Improving customer service training to ensure that staff are polite and helpful* Enhancing billing and bookkeeping practices to prevent errors and confusion* Taking steps to prevent damage to property, such as double-checking work before leaving a job site* Ensuring that staff are properly trained and supervised to prevent mistakes and errorsUltimately, whether or not to use Cassady Electric will depend on individual circumstances and priorities. However, based on the available information, it seems that this company may not be the best choice for everyone.
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