The business location seems to have a good overall reputation, with some inconsistencies in the quality of service and products offered. The majority of customers have reported positive experiences, citing friendly and helpful staff, including the new owners, who are a significant improvement over the previous management. However, some customers have expressed dissatisfaction with the quality of products, with one customer receiving a faulty alternator. Pricing seems to be a strength, with many customers feeling that they get a good deal on the used goods they purchase. On the other hand, some customers have reported difficulties in getting a quote for their scrap metal, with one customer feeling taken advantage of. The business has a long history of operation, with the original owner, Wayne Carter, being well-liked and respected by customers. However, the current management seems to be making efforts to improve the business and provide better service to customers. The co-branding with Carters Auto Recycling may also indicate a commitment to quality and customer satisfaction. One notable issue is the inconsistent hours of operation, with some customers reporting that the business is hardly ever open.