This Carter Psychology Center seems to be a service-oriented business, but there are several issues with its operational efficiency and customer experience. The staff appears to be friendly and helpful in some cases, with one client praising the front desk staff for being nice and the practice manager for being responsive. However, multiple clients have had negative experiences, including long wait times, unprofessional behavior from receptionists, and difficulty scheduling appointments. Some clients have also reported feeling uncomfortable or unheard during sessions with therapists. The billing process has been criticized for being unclear and resulting in unexpected charges. It's clear that there are communication and organizational issues within the business that need to be addressed. Despite some positive reviews, the overall experience seems to be marred by inconsistent service and a lack of attention to detail. While the business may be trying to improve, there are still significant problems that need to be resolved. One notable issue is the complete lack of timely and clear communication with clients, which can lead to feelings of frustration and mistrust. This is a significant problem that needs to be addressed in order to improve the overall experience for clients.