Tampa Bay
Carrousel of Health
73.12
73.12
Overview
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Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Appointments recommended
Identifies as Latino-owned
Appointment required
Identifies as Latino-owned
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Quality
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The Carrousel of Health location in Kissimmee City has received mixed reviews from clients. On one hand, many reviewers praised the friendly and attentive staff, with some highlighting the excellent service and professionalism of certain therapists, such as Dr. Daisy Velez and Dr. Fortuno. The facility's cleanliness and amenities, including a wheelchair-accessible restroom and parking lot, have also been commended.On the other hand, several reviewers expressed disappointment and frustration with their experiences at the clinic. Some mentioned long wait times, inadequate communication, and unprofessional behavior from staff members. A few reviewers reported issues with scheduling appointments, with some citing problems with the clinic's online booking system or being told that their insurance was not accepted despite being previously assured that it was.One reviewer shared a particularly disturbing experience, describing being left without medication for their child due to a mix-up with prescriptions and being told that the clinic was not responsible for the issue. Another reviewer expressed frustration with the clinic's lack of follow-up after an initial appointment, leading to missed opportunities for therapy.The clinic's use of AI technology has also been criticized, with one reviewer expressing frustration with the lengthy wait times and lack of communication that resulted from it. Some reviewers have also reported difficulty with communication due to language barriers, with one reviewer expressing frustration with the clinic's staff not speaking sufficient English.Overall, the Carrousel of Health location in Kissimmee City seems to have a mixed reputation, with some clients experiencing excellent service and others encountering significant issues with communication, scheduling, and professionalism.
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