The business has a good reputation, with most of the customers being very satisfied with the services provided. The customers praise the friendliness and professionalism of the staff, as well as the quality of care they receive. However, there are some issues with the front desk staff, with some customers experiencing long wait times and being transferred to hold without explanation. One customer had a very bad experience, being left at the chair waiting for 4 hours, while the dentist attended to other patients. The issue with the front desk staff seems to be a repeated pattern, with multiple customers experiencing the same issues. Despite this, the dentist, Dr. Briggs, has a great reputation, and many customers praise his work, saying that he is thorough, knowledgeable, and caring. The office itself is described as welcoming, clean, and professional, and the staff is very accommodating, especially when it comes to working with patients' financial concerns. The customers also appreciate the fact that the office is willing to work with them to create a plan for their dental needs, and that they are not just focused on making a profit. Overall, the business has its strengths and weaknesses, but the majority of customers are very satisfied with the services they receive. One major issue is the inexperience of the front desk staff, which seems to lead to long wait times and a lack of professionalism. This needs to be addressed to ensure that customers have a positive experience from the moment they walk in the door.