This location has been consistently praised for its excellent service, with many customers mentioning that their pets look and feel great after a visit. The staff is described as friendly, patient, and gentle, with a focus on making pets feel comfortable and relaxed. Some customers have mentioned that the prices are reasonable, especially considering the high level of quality provided. However, there is one negative review that stands out, where a customer had a very poor experience, claiming that their pet's grooming was not done properly and that they were charged full price despite the lack of work done. Despite this, the majority of reviews are extremely positive, with many customers expressing their loyalty to the location and recommending it to others. One notable issue that is not explicitly mentioned but is worth noting is the potential for over-reliance on one staff member, as many reviews mention Sarah by name and express their trust in her abilities. This could be a concern if she were to leave the location or be unavailable for some reason.