The staff of Carroll & Sutton Orthodontics is highly praised for their friendly, professional, and welcoming demeanor. They take the time to explain everything in detail and make patients feel comfortable and at ease. The office is clean and well-maintained, with a comfortable waiting area. The staff is accommodating and flexible with scheduling, making it easy for patients to fit appointments into their busy lives.Some reviewers have noted that the office is a bit pricey, but they feel it's worth the cost for the quality of care they receive. Many reviewers have raved about the expertise of Dr. Carroll and Dr. Sutton, stating that they are knowledgeable and skilled in their field.One reviewer did mention a potential issue with the cost of retainers, but it was unclear if this was a one-time mistake or a systemic problem. Overall, the majority of reviewers have had positive experiences with Carroll & Sutton Orthodontics, and would highly recommend them to others.However, it's worth noting that one reviewer had a negative experience with the office, citing a misunderstanding about the cost of retainers and a lack of accommodation for their needs. This reviewer gave the office a low rating, but it's unclear if this was an isolated incident or a pattern of behavior.