This business has an excellent reputation for delivering high-quality products and services. Customers rave about Jan's professionalism, knowledge, and attention to detail. She takes care of all the brain work, making the process stress-free and easy to navigate. The company offers a wide range of options and customizations, allowing customers to get exactly what they want. The team is responsive, reliable, and dedicated to providing top-notch service.
While some customers have had excellent experiences with the installation crew, others have had issues with permits and communication. It's essential to note that one customer had a poor experience with a different team member, Candice, who was unhelpful and rude. This highlights the importance of clear communication and exceptional customer service. Overall, the business excels in quality, pricing, and innovativeness, but may need to work on maintaining consistent customer service standards.
One area for improvement is ensuring that all team members provide exceptional customer service, just like Jan. This would help maintain a consistent level of quality and ensure that customers have a positive experience from start to finish.