Carlton Arms of Winter Haven is a popular real estate agency that offers apartment rental services in Winter Haven, FL. The agency has received overwhelmingly positive reviews from clients, with many praising the friendly and knowledgeable staff, particularly Renee and Pearl. The apartments themselves are described as beautiful, well-maintained, and equipped with modern amenities such as a swimming pool, fitness center, and basketball court.One of the standout features of Carlton Arms is its commitment to providing a welcoming and inclusive environment for all residents. The agency has received praise for its LGBTQ+ friendly and transgender safe-space policies, making it an attractive option for those seeking a community that values diversity and inclusivity.However, there are a few areas of concern that have been raised by some clients. One of the main issues is the inconsistent availability of apartments, with some clients reporting that they were told there was a waitlist despite their application being approved. This has led to some clients feeling frustrated and disappointed, especially after paying application fees.Despite this issue, Carlton Arms remains a popular and highly recommended option for those seeking apartment rentals in Winter Haven. The agency's commitment to customer service, community, and inclusivity makes it an attractive choice for those looking for a welcoming and supportive living environment.One issue that has been highlighted by some clients is the need for better communication and follow-up regarding the status of applications and available units. This would help to alleviate some of the frustration and disappointment experienced by clients who are waiting for a unit to become available.Overall, Carlton Arms of Winter Haven is a well-established and reputable agency that offers a range of apartment rental options to suit different needs and preferences. While there are some areas for improvement, the agency's commitment to customer service and community makes it a popular choice among residents and prospective residents alike.