The business has some pros and cons. On the positive side, it has been praised for its convenience, with some customers appreciating the pick-up and delivery services. The staff has also been described as friendly and family-owned. Some customers have reported high-quality results, including excellent service for special items like wedding dresses and priceless tapestries. Additionally, the business has been commended for its customer service, with owners taking the time to resolve issues and make customers happy.However, there are also several negative reviews that highlight some concerns. Some customers have reported overcharging, with one person stating that they were billed $64 for a single suit and five shirts, when the correct price would have been around $28. Another customer reported that their shirts and pants came back wrinkled, to the point of being unwearable. There have also been issues with communication, with some customers feeling ignored or dismissed when they reported problems.One major issue that stands out is the inconsistent pricing, which has led to some customers feeling overcharged. Several reviews mention prices being "ridiculous" or "outrageous," and one customer reported being charged $14 per item for generic cotton shirts. This has led to a general feeling that the business is not transparent with its pricing.Overall, the business has its strengths and weaknesses, and customers should be aware of the potential issues before using its services.