Tampa Bay
CareLift
13.31
13.31
Overview
At BayCare Behavioral Health – Brooksville, adults and children are provided recovery services to help them make informed, healthy choices that support their
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
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Quality
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This location, located in Building 712, Virginia St Street, Dunedin City, seems to offer a serviceable experience for those in need of transportation. The 3.5-star overall rating suggests a decent level of satisfaction among users. The quality of the service is also rated fairly high at 3.5 out of 5, indicating that the staff, comprised of volunteers, attempt to provide a reasonable level of care.
However, the lack of information on pricing makes it difficult to assess this aspect of the service. It's worth noting that the service is provided for free, which may alleviate some concerns for those in need.
One major concern, however, is the potential for insensitive treatment of patients. A complaint about two volunteers, Allen and Claudia, was raised, stating that they spoke to a patient in a condescending manner and seemed annoyed by the patient's disapproval of a longer route taken. This incident has left a sour taste for the patient, who has been a loyal user of the service for years.
The organization's lack of response to this incident may be seen as a lack of concern for patient well-being, which could be a major drawback for those seeking a trustworthy and caring service. Overall, this location appears to have some issues that need to be addressed to improve the overall experience.
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