The reviewed business, located at Building 311, W Oak St Street, Kissimmee City, offers a range of services including cardiology and medical care. Its overall score suggests a moderate level of satisfaction among customers. Quality of services seems to be a strong aspect, with some customers praising the skills of the doctors and the care provided by the staff. Pricing is also considered reasonable by many customers, with some even mentioning that they have been seen on time. However, there are some issues with innovativeness, as some customers have expressed dissatisfaction with the lack of urgency and care shown by the staff.
The business has received positive reviews from many customers, who have praised the doctors and staff for their professionalism, kindness, and attentiveness. Some customers have specifically mentioned the excellent care provided by Dr. Zullow and her staff at the St. Cloud office, as well as the expertise of Dr. Kakkar and his nurse Deer at the Sand Lake office.
However, there are also some negative reviews from customers who have experienced issues with the staff's attitude, long wait times, and unresponsiveness to their concerns. Some customers have expressed frustration with the billing and appointment systems, and have mentioned that they have been hung up on or left with unanswered messages.
Overall, the business seems to be struggling with consistency in providing high-quality care and attention to its customers. While some customers have had excellent experiences, others have been left feeling dissatisfied and frustrated. To improve, the business could focus on addressing these issues and ensuring that all customers receive the care and attention they deserve.
A notable issue is the lack of communication and responsiveness from the staff, as several customers have mentioned that they were left hanging or ignored when trying to contact the business. This suggests that the business may need to improve its communication and customer service skills to better meet the needs of its customers.