This location is often described as having an uncomfortable and confusing experience, especially with customer service. Many reviewers have reported issues with their credit cards, including high interest rates, late fees, and difficulty in making payments. Some reviewers have also reported being misled by the bank's representatives, leading to a negative experience. One common issue that has been reported is that the bank will charge interest even after the statement balance is paid in full. This has led some reviewers to describe the bank as "predatory" and "crooked." Despite some positive comments about the location's atmosphere and coffee, the overall experience is generally negative. The parking lot is wheelchair accessible, and the entrance is also accessible. However, the quality of the service and the bank's practices are major concerns.