The business location of Cape Sewer & Drain Inc. has a consistent track record of excellent customer service. The owner, Patrick, has a reputation for being punctual, professional, and knowledgeable in his work. He communicates effectively with clients, explaining the problems and solutions in detail, and provides a range of options to suit different budgets.The company's prices are generally considered reasonable, with many clients praising Patrick's honesty and transparency in his pricing. While there have been some instances where clients felt that the prices were a bit higher than expected, these instances are rare and are often justified by the complexity of the job or the quality of the materials used.In terms of innovativeness, Patrick and his team seem to be constantly updating their skills and knowledge to stay ahead of the curve in terms of plumbing technology and techniques. They have installed a range of different systems and fixtures, including water filtration systems, French drains, and high-efficiency water heaters.While there have been a few instances where clients have felt that the company's prices were not fully transparent, these instances are rare and are often justified by the complexity of the job or the quality of the materials used. One notable example is a client who felt that Patrick's prices were too high after he installed a new bathroom sink stopper. However, Patrick offered to change it out for a more expensive set-up and did not charge the client extra for it.Overall, Cape Sewer & Drain Inc. seems to be a well-run and reputable business that prioritizes customer service and satisfaction. With a reputation for being professional, knowledgeable, and honest, it's no wonder that the company has such a high rating among clients.