The location appears to be a well-regarded tobacco shop with a strong focus on customer service. The staff, particularly Faith and AJ, have been praised for their knowledge, friendliness, and willingness to help customers. The shop offers a wide selection of products, including vapes, kratom, and other smoke-related items, at competitive prices. The overall atmosphere is described as clean, welcoming, and well-organized.
However, there is one notable issue that has been raised by a customer. They claimed that the shop sold them fake Lost Mary's vapes, which stopped working and melted within a short period. The owner apologized and offered to replace the defective vape, but the customer felt that this did not excuse the initial sale of counterfeit products.
Overall, the location has a strong reputation for quality products and excellent customer service, but it appears to be a single instance of a mistake that has been highlighted by a customer.