The business has a strong reputation, with most customers praising the staff's care and concern for animals. The team is gentle, knowledgeable, and compassionate, making every visit comfortable and welcoming. The location is well-maintained, with clean rooms and a pleasant atmosphere. However, there have been some issues with communication and responsiveness, particularly during the transition to new ownership. One customer had a negative experience, feeling that the staff was unhelpful and the establishment was overpriced. Overall, the business appears to have made an effort to address these issues and provide quality service. Despite some minor drawbacks, the majority of customers would recommend this location to others.