This business has a good reputation and seems to be professional and reliable. The services provided are of high quality, and the staff is knowledgeable and helpful. The prices are reasonable, and the company is innovative in its approach to drafting and design. The company offers wheelchair-accessible parking and entrance, making it a convenient option for people with disabilities. The working hours are Monday to Friday, 9:30 am to 7:00 pm, which is a standard working schedule. However, it seems that some clients have experienced issues with communication and customer service, which is a major concern. Some clients have reported difficulty in getting in touch with the staff, and others have felt condescending or rude treatment. Despite this, the overall experience of most clients has been positive, and they have appreciated the quality of work and the helpfulness of the staff. It is essential for potential clients to be aware of these issues and to communicate their needs and expectations clearly to ensure a smooth experience.