This bank seems to offer a decent overall experience, but with some inconsistencies. The quality of service is somewhat lacking, as evident from a recent complaint about poor treatment of a customer issue. On the other hand, the pricing is generally competitive, and the bank has shown some innovativeness in its services. However, it's worth noting that the bank's working hours are not very flexible, with long gaps on Thursdays and weekends. Overall, this bank is a decent option for those in the area, but it may not meet the expectations of all customers. The customer service staff seems friendly and willing to go above and beyond, as reflected in several positive reviews. However, one reviewer had a negative experience with a long-standing issue that was not properly addressed. It's essential to be aware of this potential pitfall before choosing this bank.